Mission, Vision & Values

Care to feel good about

Mission

Our mission is to relentlessly pursue integrative healing for patients suffering from Lyme, mold and other complex chronic illness, with a focus on:

Approachable, streamlined and on-demand care, all provided virtually from the comfort of home
Curated and vetted practitioners who emphasize personalized testing and treatment protocols to meet you where you are in your health journey
Collaborative practitioner communities who meet regularly to discuss complex cases, share successes and stay up-to-date on the latest advancements in the field

Vision

Our vision is to be the go-to resource for Lyme, mold and complex chronic illness patients, while changing the way we’re treated by the community, policy makers and the healthcare system as a whole. We will redefine the standard for an improved patient experience and revolutionize the way accessible, affordable virtual care is provided.

Core Values

Accessible
Innovative
Transparent
Collaborative
Inclusive
Empathetic
Open-minded

Benefits

Built by patients, for patients

No medical gaslighting, we've got your back.

Experience virtual, concierge-style integrative care with unmatched support every step of the way.

Personalized Provider Matching: Get matched with curated, vetted providers specializing in Lyme, mold, and complex chronic illness (MDs, NPs, NDs). Fill out our Initial Patient Questionnaire, get matched, and be ready to go the same month (if onboarding is completed by the 15th) or on the 1st of the following month.
Expert Oversight: Your provider(s) can consult with our Chief Medical Officer, Dr. Bill Rawls, MD, for complex case reviews and additional guidance.
Affordable, Transparent Pricing: Enjoy low-cost appointments and get significant discounts on labs, supplements, and Ravel-only partnerships (e.g., brain retraining with The Gupta Program).
Tailored Virtual Appointments: Choose the monthly subscription that best fits your needs — 30, 60, or 90 minutes with your provider, including the flexibility to upgrade or downgrade monthly.
Direct Access: Reach out to Ravel co-founders directly via email.
Comprehensive Treatment Options: Access conventional (e.g., pharmaceutical), functional (e.g., herbal) and integrative treatments (both).
Fast Provider Responses: Get answers within 3 business days at most.
Convenience: Get treated from the comfort of home, saving you time, energy and travel expenses. Labs, test kits, Rx and supplements are shipped directly to your door.
Simplified Paperwork: Fill out paperwork once, even when working with multiple providers across the Ravel platform.
Straightforward Billing: Simple, transparent monthly billing with no surprises.

Vision

Core Values

Accessible
Innovative
Transparent
Collaborative
Inclusive
Empathetic
Open-minded

How It Works

Affordable, streamlined patient care

Onboarding Steps for Patients

We are now live in 46 states! (Coming soon in AK, CA, HI & OR)

1. Create Your Ravel Patient Portal Account

Quick and easy — only takes 1-2 minutes.

2. Complete a Brief Questionnaire

Share your health journey with us in just 3-5 minutes. This helps us understand your needs.

3. Get Matched with Providers

We’ll match you with up to 3 Lyme, mold, and complex chronic illness specialists. You’ll receive their Ravel profiles via email — review them at your leisure and let us know who is the best fit.

4. Ready to Move Forward?

If you'd like to proceed, you’ll fill out some detailed health forms (including health history, toxic exposures, consent forms, etc.), plus provide credit card details for monthly billing.

5. Schedule Your Initial Visit

Once your paperwork is complete and your credit card information has been added, book your first visit with your chosen provider through the Patient Portal calendar based on mutual availability.

6. Select Your Subscription

After your first visit, choose the subscription plan that works best for you (30, 60, or 90-minute follow-up visits). You can adjust your subscription monthly based on your needs. If you don't make changes, your subscription will renew automatically the following month. Move to our Maintenance subscription after 3 consecutive visits or cancel any time after 3 months.

7. Need Help?

If you have any questions, please feel free to reach out to Kevin at [email protected].

Patient Testimonial

I have worked with a couple LLDs and felt like I was just spinning in space. Working with Dr. Tara and Ravel has been by far the best experience I've had in my fight with Lyme. Easy to start, easy to use and I feel like there is strong support and understanding.

- Nancy S.